FAQ

• Click on the button "Go to B2B Shop" to go to the start page and click on "Register".

• Fill in all fields and upload your business license.

• After verification by our office team, you will receive a confirmation email within 1-2 working days with a request to create a personal password.
  

As soon as this has been issued, you will be able to access the shop directly.

• You can reset the password when you log in.

• Click on "Forgotten password" and fill in the email address you used to create your account.

• We will then send you an email with a link to reset your password. This may take a few minutes.
  

• Minimum order value 150€ net + 7,90€ shipping with DHL

• from 250€ net the delivery is free of shipping costs

• from 600€ delivery on pallet by forwarder
  

• Minimum order value 150€ net + 20€ shipping costs

• From 600€ the delivery is free of shipping costs
  

Depending on the decision when EU customers may also order via the shop.

• Prepayment

  The first order is always made by prepayment

• Invoice

• Direct debit

  We need a completed and signed SEPA form from you

• Deutsche Bank

  IBAN: DE43 7207 0001 0041 6982 00

  BIC: DEUTDEMM720

• Stadtsparkasse München

  IBAN: DE67 7015 0000 1004 3671 30

  BIC: SSKMDEMMXXX

Please send an email to  reklamation@premiumpetproducts.de  with the following details:

• Delivery note number
  

• detailed description
  

• Type of damage or shortage or wrong item
  

• Photo of the damaged items or the pallet / cardboard boxes
  

In the case of complaints regarding quality defects, we require the following additional information:

• Best before date
  

• Batch number
  

• Foto

After receiving your complaint, our office team will contact you within 3-5 working days to discuss how to proceed.