We will be happy to advise you without obligation and individually adapt to your needs.
You are also welcome to visit our FAQs on this page, which may help us to answer your request even faster.
Contact inbound sales:
PREMIUM PET PRODUCTS
Landsberger Str. 234 | 80687 Munich | Mail
Phone +49 (0) 89 809 1156 49 (9 am - 5 pm)
Fax +49 (0) 89 809 1156 87
Contact field service:
Find the right contact person in the field service.
|South||80 - 83 | 85 - 87 | 89||Daniel Lang||D. Lang E-Mail senden||0173 - 5234062|
|South-East||84 | 90 - 95||Steffen Kramar||Send e-mail to S. Kramar||0172 - 4126260|
35 | 55 |
60 - 69 | 74 | 97800
||Christian Steinmetz||Send e-mail to C. Steinmetz||01522 - 1887270|
70 - 73 | 75 - 79 | 88
||Detlef Brenner||D. Brenner E-Mail senden||0173 - 7238769|
|Middle||36 | 96 - 98||Tim Fedder||Send e-mail to T. Fedder||0162 - 7233810|
29 - 34 | 37 - 39 | 59
Send e-mail to J. Schwuchow
||0174 - 9672475|
|West||40 - 48 | 58 - 59||Margit Steinleitner||M. Steinleitner E-Mail senden||0173 - 5234063|
|West||50 - 54 | 56 - 57
Send e-mail to R. Scharf
||0174 - 1676918|
00 - 09
||Mike Hessel||Send e-mail to M. Hessel||0173 - 2146151|
|East||10 - 15||Frank Schiefelbein||
Send e-mail to F. Schiefelbein
||0172 - 8284337|
|North-East||16 - 19 | 2392||Peter Schulze||Send e-mail to P. Schulze||01520 - 9225969|
|North||20 - 28 | 49||Thomas Felgner||
Send e-mail to T. Felgner
||0162 - 3356910|
|Austria||Thorsten Wagner||Send e-mail to T. Wagner||+43 - 664 - 9253078|
Southern European &
||Send e-mail to J. Wiesinger||+49 162 - 1884159|
Nothern & Eastern
||M. Tosun E-Mail senden||+49 1522 - 3047067|
|Throughout Germany||Vanessa Langenhagen||Send e-mail to V. Langenhagen||0151 - 46781517|
How can I register in the B2B shop?
Use the button "B2B Shop" to go to the start page and click on "register".
Fill out all required fields and upload your trade certificate.
When you start the registration process, always insert VAT number, so that the appropriate tax is applied on your invoices.
You will receive a confirmation email within 1-2 business days after verification by our office team.
Follow the link in the confirmation email and create your personal password.
What should I do if I forget my password?
You can reset the password when you log in.
Click on „Forgotten password“ and enter the email adress you used to create your account with us.
We will then email you a link to reset your password. This may take a few minutes.
What is the general processing time of the orders (including delivery)?
For an order of < 10 thousand euros, the processing time is currently 7-10 workdays.
For an order of > 10 thousand euros, the processing time is currently 15-17 workdays.
In the event of unforeseen staff shortages during Corona times or the Christmas season, the processing time may increase to 15-17 days even for smaller orders.
You want to optimize your delivery time?
The optimization of unmixed pallets is done after consultation with B2B Operations.
The articles are always displayed in packaging units (PU) and not in pieces. Please always order in PU. This avoids articles being delivered loose without boxes.
International shipping costs:
You can find the shipping costs for international deliveries in your customer account under "My account - Downloads".
How can I pay for my order?
The first order is always paid in advance.
Invoice (1% Discount)
To which bank account can I transfer my payment?
IBAN: DE43 7207 0001 0041 6982 00
IBAN: DE67 7015 0000 1004 3671 30
How can I complain about damaged articles?
We are sorry if you received a defective or damaged article. Please send pictures, article descriptions, quantities, and delivery note number to email@example.com
In case of complaints regarding a quality defect, we also require the following information:
Best before date
After receiving your complaint, our team will contact you within 3 - 5 working days to discuss how to proceed.