We will be happy to advise you without obligation and individually adapted to your needs.
Please also visit our FAQs on this page, maybe we can answer your request even faster.
Contact our Back Office:
PREMIUM PET PRODUCTS
Landsberger Str. 234 | 80687 München | E-Mail
Contact our Field Service:
Find the reight contact person in the field.
How do I create an account?
Click on the Button "B2B-Shop" to get to the start page and click on "register".
Fill in all fields and upload the trade certificate.
After verification by our office team, you will receive a confirmation email within 1-2 business days with a request to create a personal password.
Once this has been assigned, you will be taken directly to the store.
What should I do if I have forgotten my password?
You can reset the password when logging in.
Click "Forgot password" there and enter the email address you used to create your account with us.
We will then email you a link to reset your password. This may take a few minutes
Shipping costs within Germany:
Minimum order value 150€ + 7,90€ shipping with DHL
from 250€ the delivery is free of shipping costs
from 600€ delivery on pallet by forwarder
Shipping to Austria:
Minimum order value 150€ + 20€ shipping costs
From 600€ the delivery is free of shipping costs
How can I pay for my order?
Prepayment - The first order is always made by prepayment.
Invoice (1% discount)
Direct debit (2% discount) - We need a completed and signed SEPA form from you.
To which bank account can I transfer my payment?
IBAN: DE43 7207 0001 0041 6982 00
IBAN: DE67 7015 0000 1004 3671 30
How to complain about damaged, missing or wrong goods?
Please send an Email to firstname.lastname@example.org with the following information:
Delivery note number
Type of damage or shortage or wrong items
Photo of the damaged items or the pallet / cardboard boxes
Bei Reklamationen bezüglich eines Qualitätsmangels benötigen wir zusätzlich folgende Angaben:
Upon receipt of your complaint, our office staff will contact you within 3-5 business days to discuss how to proceed.