Contact 

We will be happy to advise you without obligation and individually adapted to your needs.
Please also visit our FAQs on this page, maybe we can answer your request even faster


Contact our Back Office:  

PREMIUM PET PRODUCTS
Landsberger Str. 234 | 80687 München | E-Mail






Contact our Field Service:
Find the reight contact person in the field.


Region Postal code Name E-Mail Phone
South 80 - 82 |  86 - 87 Christian Fenzl C. Fenzl E-Mail send 0162 - 4255177
South - East 83 - 85 | 92 - 94  Steffen Kramar S. Kramar  E-Mail send
0172 - 4126260
South - West 64 | 66 - 79 | 88 | 89 | 915 Christian Steinmetz C.Steinmetz  E-Mail send
01522 - 1887270
Region Postal code Name E-Mail Phone
Middle 07 - 09 | 35 | 36 | 60 - 63   65 | 90 | 910 | 95 - 98  Tim Fedder T. Fedder E-Mail send 0162 - 7233810
Middle - East  00 - 06 | 30 | 31 | 34 
37 - 39 | 99 
Jörg Schwuchow J. Schwuchow  E-Mail send
0174 - 9672475
Region Postal code Name E-Mail Phone
West 40 - 47 |  57 - 58 Mehmet - Ali Tosun M.Tosun  E-Mail send 01522 - 3047067
West 50 - 56 Rainer Scharf   R. Scharf E-Mail send
0174 - 1676918
West 32 | 33 | 48 | 49 | 59 Mark Czarnecki  M.Czarnecki  E-Mail send
0172 - 8284337
Region Postal code Name E-Mail Phone
North - East 10 - 19 | 2392 Peter Schulze  P.Schulze E-Mail send 01520 - 9225969
North 20 - 23 | 24 - 29 Thomas Felgner   T.Felgner E-Mail send
0162 - 3356910
Region Name E-Mail Phone
Austria Thorsten Wagner  T.Wagner  E-Mail send +43 - 664 - 9253078

FAQ's 

How do I create an account?

  • Click on the Button "B2B-Shop" to get to the start page and click on "register".

  • Fill in all fields and upload the trade certificate.

  • After verification by our office team, you will receive a confirmation email within 1-2 business days with a request to create a personal password. 

  • Once this has been assigned, you will be taken directly to the store. 

What should I do if I have forgotten my password?

  • You can reset the password when logging in.

  • Click "Forgot password" there and enter the email address you used to create your account with us.

  • We will then email you a link to reset your password. This may take a few minutes

Shipping costs within Germany:

  • Minimum order value 150€ + 7,90€ shipping with DHL

  • from 250€ the delivery is free of shipping costs

  • from 600€ delivery on pallet by forwarder

Shipping to Austria: 

  • Minimum order value 150€ + 20€ shipping costs

  • From 600€ the delivery is free of shipping costs

How can I pay for my order?

  • Prepayment - The first order is always made by prepayment. 

  • Invoice (1% discount)

  • Direct debit (2% discount) - We need a completed and signed SEPA form from you.

To which bank account can I transfer my payment?

  • Deutsche Bank
    IBAN: DE43 7207 0001 0041 6982 00
    BIC: DEUTDEMM720 

  • Stadtsparkasse München
    IBAN: DE67 7015 0000 1004 3671 30
    BIC: SSKMDEMMXXX


How to complain about damaged, missing or wrong goods?

  • Please send an Email to reklamation@premiumpetproducts.de with the following information: 
    Delivery note number 
    Accurate description
    Type of damage or shortage or wrong items

    Photo of the damaged items or the pallet / cardboard boxes


  • Bei Reklamationen bezüglich eines Qualitätsmangels benötigen wir zusätzlich folgende Angaben:
    Mindesthaltbarkeitsdatum
    Chargennummer
    Foto


  • Upon receipt of your complaint, our office staff will contact you within 3-5 business days to discuss how to proceed.


Downloads 

 

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