How do I create an account?

• Click on the Button "B2B-Shop" to get to the start page and click on "register".

• Fill in all fields and upload the trade certificate.

• After verification by our office team, you will receive a confirmation email within 1-2 business days with a request to create a personal password. 
  

• Once this has been assigned, you will be taken directly to the store. 

What should I do if I have forgotten my password?

• You can reset the password when logging in.

• Click "Forgot password" there and enter the email address you used to create your account with us.
  

• We will then email you a link to reset your password. This may take a few minutes
  

Shipping costs within Germany:

• Minimum order value 150€ + 7,90€ shipping with DHL

• from 250€ the delivery is free of shipping costs

• from 600€ delivery on pallet by forwarder

Shipping to Austria: 

• Minimum order value 150€ + 20€ shipping costs

• From 600€ the delivery is free of shipping costs
  

How can I pay for my order?

• Prepayment - The first order is always made by prepayment. 

• Invoice (1% discount)

• Direct debit (2% discount) - We need a completed and signed SEPA form from you.

To which bank account can I transfer my payment?

• Deutsche Bank
  IBAN: DE43 7207 0001 0041 6982 00
  BIC: DEUTDEMM720 
  

• Stadtsparkasse München
  IBAN: DE67 7015 0000 1004 3671 30
  BIC: SSKMDEMMXXX
  

How to complain about damaged, missing or wrong goods?

• Please send an Email to reklamation@premiumpetproducts.de with the following information: 
  Delivery note number 
  Accurate description
  Type of damage or shortage or wrong items
  Photo of the damaged items or the pallet / cardboard boxes
  




• Bei Reklamationen bezüglich eines Qualitätsmangels benötigen wir zusätzlich folgende Angaben:
  Mindesthaltbarkeitsdatum
  Chargennummer
  Foto
  




• Upon receipt of your complaint, our office staff will contact you within 3-5 business days to discuss how to proceed.