Contact 

We will be happy to advise you without obligation and individually adapt to your needs.
You are also welcome to visit our FAQs on this page, which may help us to answer your request even faster. 


Contact inbound sales:  

PREMIUM PET PRODUCTS
Landsberger Str. 234 | 80687 Munich | Mail

Phone +49 (0) 89 809 1156 49 (9 am - 5 pm)
Fax +49 (0) 89 809 1156 87






Contact field service:
Find the right contact person in the field service.

Germany - South

Region Postcode Name E-Mail Phone
South 80 - 83 |  85 - 87 | 89 Daniel Lang D. Lang E-Mail senden 0173 - 5234062
South-East 84 | 90 - 95 Steffen Kramar Send e-mail to S. Kramar  0172 - 4126260
South-West 35 | 55 | 60 - 69 | 74 | 97800
Christian Steinmetz Send e-mail to C. Steinmetz 01522 - 1887270
South-West 70 - 73 | 75 - 79 | 88  
Detlef Brenner D. Brenner  E-Mail senden 0173 - 7238769

Germany - Middle
Region Postcode Name E-Mail Phone
Middle 36 | 96 - 98  Tim Fedder Send e-mail to T. Fedder  0162 - 7233810
Middle  29 - 34 | 37 - 39 | 59 | 99 
Jörg Schwuchow Send e-mail to J. Schwuchow 
0174 - 9672475
Germany - West
Region Postcode Name E-Mail Phone
West 40 - 48 | 58 - 59 Margit Steinleitner M. Steinleitner  E-Mail senden 0173 - 5234063
West 50 - 54 | 56 - 57
Rainer Scharf   Send e-mail to R. Scharf
0174 - 1676918
Germany - East
Region Postcode Name E-Mail Phone
East 00 - 09 
Mike Hessel Send e-mail to M. Hessel 0173 - 2146151
East 10 - 15 Frank Schiefelbein  Send e-mail to F. Schiefelbein
0172 - 8284337
Germany - North
Region Postcode Name E-Mail Phone
North-East 16 - 19 | 2392 Peter Schulze Send e-mail to P. Schulze 01520 - 9225969
North 20 - 28 | 49 Thomas Felgner   Send e-mail to T. Felgner 
0162 - 3356910
Region Name E-Mail Phone
Austria Thorsten Wagner  Send e-mail to T. Wagner  +43 - 664 - 9253078
Region Name E-Mail Phone
Southern European &
Non-European countries
Jule Wiesinger
 Send e-mail to J. Wiesinger  +49 162 - 1884159
Nothern & Eastern
European countries
Mehmet-Ali Tosun
 M. Tosun  E-Mail senden +49 1522 - 3047067
 Partner programme - Vets, Dog schools and many more
Region Name E-Mail Phone
Throughout Germany Vanessa Langenhagen  Send e-mail to V. Langenhagen   0151 - 46781517 

FAQ's 

How can I register in the B2B shop?

  • Use the button "B2B Shop" to go to the start page and click on "register".

  • Fill out all required fields and upload your trade certificate. 

  • When you start the registration process, always insert VAT number, so that the appropriate tax is applied on your invoices.
    You will receive a confirmation email within 1-2 business days after verification by our office team.

  • Follow the link in the confirmation email and create your personal password.

What should I do if I forget my password?

  • You can reset the password when you log in.

  • Click on „Forgotten password“ and enter the email adress you used to create your account with us.

  • We will then email you a link to reset your password. This may take a few minutes.

Shipping & Delivery

What is the general processing time of the orders (including delivery)?

  • For an order of < 10 thousand euros, the processing time is currently 7-10 workdays.

  • For an order of > 10 thousand euros, the processing time is currently 15-17 workdays.

  • In the event of unforeseen staff shortages during Corona times or the Christmas season, the processing time may increase to 15-17 days even for smaller orders.

You want to optimize your delivery time? 

  • The optimization of unmixed pallets is done after consultation with B2B Operations.

  • The articles are always displayed in packaging units (PU) and not in pieces. Please always order in PU. This avoids articles being delivered loose without boxes.

International shipping costs: 

  • You can find the shipping costs for international deliveries in your customer account under "My account - Downloads". 

Payment

How can I pay for my order?

  • Prepayment
    The first order is always paid in advance. 

  • Invoice (1% Discount)

  •  

To which bank account can I transfer my payment?

  • Deutsche Bank
    IBAN: DE43 7207 0001 0041 6982 00
    BIC: DEUTDEMM720 

  • Stadtsparkasse Muenchen
    IBAN: DE67 7015 0000 1004 3671 30
    BIC: SSKMDEMMXXX


Complaint 

How can I complain about damaged articles?

  • We are sorry if you received a defective or damaged article. Please send pictures, article descriptions, quantities, and delivery note number to order@premiumpetproducts.de 


  • In case of complaints regarding a quality defect, we also require the following information:
    Best before date
    Batch number
    Photo


  • After receiving your complaint, our team will contact you within 3 - 5 working days to discuss how to proceed.


Downloads 

 

Premium Pet Products
Company brochure

      Download now     

Premium Pet Products
Specialist trade brochure

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Brochure

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Brochure

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Brochure

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Arden Grange
Brochure - English

      Download now