What is the general processing time of the orders (including delivery)?

• For an order of < 10 thousand euros, the processing time is currently 7-10 workdays.

• For an order of > 10 thousand euros, the processing time is currently 15-17 workdays.

• In the event of unforeseen staff shortages during Corona times or the Christmas season, the processing time may increase to 15-17 days even for smaller orders.

You want to optimize your delivery time? 

• The optimization of unmixed pallets is done after consultation with B2B Operations.
  

• The articles are always displayed in packaging units (PU) and not in pieces. Please always order in PU. This avoids articles being delivered loose without boxes.

International shipping costs: 

• You can find the shipping costs for international deliveries in your customer account under "My account - Downloads". 

How can I pay for my order?

• Prepayment
  The first order is always paid in advance. 

• Invoice (1% Discount)

•  

To which bank account can I transfer my payment?

• Deutsche Bank
  IBAN: DE43 7207 0001 0041 6982 00
  BIC: DEUTDEMM720 
  

• Stadtsparkasse Muenchen
  IBAN: DE67 7015 0000 1004 3671 30
  BIC: SSKMDEMMXXX
  

How can I complain about damaged articles?

• We are sorry if you received a defective or damaged article. Please send pictures, article descriptions, quantities, and delivery note number to order@premiumpetproducts.de 
  




• In case of complaints regarding a quality defect, we also require the following information:
  Best before date
  Batch number
  Photo
  




• After receiving your complaint, our team will contact you within 3 - 5 working days to discuss how to proceed.